Job description

What This Role Is

We are looking for a Sales Associate to work with inbound leads that come from our website or other avenues and guide them through the sales process and convert them to brand new customers.

 

An ideal candidate for us would be a proactive forward-thinking sales professional who has the ability to communicate effectively with our customers and who has the passion to grow within the company by taking on additional responsibilities, as and when required.

 

Our Values

 

To separate the ordinary from extraordinary, we believe in a core set of values that we use in our everyday lives - whether in or out of the office. These are the things that matter to us:

 

Always deliver exceptional service

 

Every customer. Every interaction. Every time. We aim to provide not just customer service, but an exceptional experience for every situation that comes our way.

 

Do unto others, as you would have others do unto you

 

Always do the right thing. Treat customers and co-workers with the same concern and kindness you want them to show toward you.

 

Bring passion to your work

 

It’s easy to forget why you do what you do, and focus only on how to do it. We want you to be excited when you wake up for work in the morning - it helps not only the team, but improves the customer experience as well.

 

Keep things simple

 

We love a good challenge, but simplicity does make life easier. We aim to constantly assess and improve the complex, so we can create an innovative and fast-paced work environment.

 

Do more, with less

 

We are a small team with a big operation. This means active collaboration and communication are crucial to tackle challenges and turn them into rewards.

 

Responsibilities

 

- Enter and update Leads/Customer details/profile in SalesForce and perform several checks to qualify the leads

- Make and receive calls & emails to prospects & customers

- Develop product knowledge for all our products (differences, options, benefits of our various product ranges) to effectively be able to impart that knowledge to the customer and answer any questions that they may have

- Regularly follow up with prospects by calling and record each and every correspondence on our system

- Build rapport and relationship with customers by providing WOW customer service which is our company’s first core value

- Monthly mailers - including postcards, brochures to leads and customers

- MIA customers ( Missing in Action) - call and email / follow up with these customers to understand why they have stopped purchasing from us and how we can help

- Drip email marketing - creating and sending various emails to leads and customers

- Showroom assistance

- Running errands or picking things up or traveling to and fro from our showroom (Atlanta downtown), as needed

- Showroom setups - may involve lifting some medium-heavy items/products

- Assist with entering orders in our system (Navision) and invoicing, including performing other Customer Service related duties when short staffed

- Be prepared to take on ad hoc tasks/projects, as assigned

 

Skills and Requirements

 

- High school diploma or equivalent, required

- Excellent communication and sales skills

- Be at intermediate to advanced level in computer operation (Office, Google Drive, MS Excel (V-Look up will be a plus)

- Must be Proactive and be able to work independently and diligently with minimum supervision

- Needs to be well organized and be willing to go the extra mile and take on additional responsibilities, when required

- Should be able to pass a background check

- Willingness to work weekends and late hours, as needed, and also travel out of state for shows

- Experience with Navision and SalesForce is a plus

 

Job Type: Full-time

 

Required education:

 

- High school or equivalent

 

Required experience:

 

- Sales: 1 year