Please wait...

{{var product.name}} added to the cart:

Continue shopping or View cart & checkout

{{var product.name}} Item deleted.

Continue shopping View cart & checkout

career

Recent Jobs

<< Back

Customer Service

  • Tucker, GA - Customer Service - Full Time

Job description


What This Role Is


Hi, We are Homespice Decor, an 18 year old business based out of Tucker, GA. We are a small family run and progressive business. We have an office in Tucker, a Showroom in downtown Atlanta, and sales reps and customers throughout the country. We are a ‘wholesale-distributor’ of home decor and handbags meaning we have warehouse in Tucker from where we distribute these products throughout the country.

 

Our Values

 

To separate the ordinary from extraordinary, we believe in a core set of values that we use in our everyday lives - whether in or out of the office. These are the things that matter to us:

 

Deliver WOW through Service

 

Every customer. Every interaction. Every time. We aim to provide not just customer service, but an exceptional experience for every situation that comes our way.

 

Do unto others, as you would have others do unto you

 

Always do the right thing. Treat customers and co-workers with the same concern and kindness you want them to show toward you.

 

Bring passion to your work

 

It’s easy to forget why you do what you do, and focus only on how to do it. We want you to be excited when you wake up for work in the morning - it helps not only the team, but improves the customer experience as well.

 

Simple Over Complex

 

We love a good challenge, but simplicity does make life easier. We aim to constantly assess and improve the complex, so we can create an innovative and fast-paced work environment.

 

Do more, with less

 

We are a small team with a big operation. This means active collaboration and communication are crucial to tackle challenges and turn them into rewards.

 

If you excel in providing exceptional customer service and are eager to learn, we have an opportunity for you! Our hours are 9 am - 5.30 pm with GREAT benefits including 4 weeks paid leave - 1 week sick and 3 weeks vacation (in addition to the 10 National Holidays/ year) starts immediately after the 90 days. Also 75% health insurance is covered. Ideal candidate will:

 

- Need to have the ability to juggle multiple priorities in a fast-paced environment and pay very high attention to details and be able to work under pressure

- Be Highly motivated, fast learner with ability to work independently but also work as part of the team. Go above and beyond to provide exceptional customer service

- Needs to Demonstrate computer proficiency and strong data entry skills. Preferably at intermediate level - Advanced level - of computer expertise (including Google searches, Chrome, Google Drive, Microsoft Excel and Word)

- Have leadership qualities and be proactive and responsive with all tasks - and needs to be willing to learn and take on responsibilities and pursue growth. Needs to be a positive contributing team member

- Great work ethics - diligence, accuracy, positive attitude, work honestly and with integrity

 

Job Description and daily tasks for CLT (Customer Loyalty Team)

 

- Answering phones/checking messages/returning calls (in a highly professional, humble and courteous manner) - with the positive attitude and willingness to always help the customer

- Taking/entering orders via email/phone/fax accurately and being able to confirm the orders back in similar fashion; Experience with Navison will be a plus;

- Handling questions, resolving problems, identifying opportunities to upsell/ cross- sell other products;

- Building relationships with customers.

- Processing labels for shipping FedEx and UPS

- Getting freight quotes and scheduling freight to be picked up

- Invoicing orders/updating website information for online dealers/ sending invoices in appropriate manner

- Dealing and resolving customer issues or complaints

- Creating/Updating RMA’s for returns, sending them to customers, printing it for the warehouse staff

- Informing customers of backorders (MPD) or issues with orders and resolve them accordingly

- Create new leads and contacts in NAV and update customer and contact info accordingly

- Other CLT tasks involve but not limited to ordering office supplies, keeping CLT workstation and machines stocked, stuffing catalog packets and distributing mail.

- Other duties as assigned.

 

Skills and Requirements

 

- Excellent communication and sales skills

- Be at intermediate to advanced level in computer operation (Office, Google Drive, MS Excel)

- Must be Proactive and be able to work independently and diligently with minimum supervision

- Needs to be detail oriented, well organized and be willing to go the extra mile and take on additional responsibilities, when required

- Should be able to pass a background check

- Willingness to work weekends and late hours, as needed, and also travel out of state for shows

- Experience with Navision and SalesForce is a plus

 

Job Type: Full-time

 

Required experience:

 

- Customer Service: 1 year

Office Videos

Company Profile

Hello !

  • We are Homespice Decor - a small, family run and progressive company who commenced business in June 1998. Currently, we have an office in Tucker, GA and a showroom in downtown Atlanta with a team of sales reps throughout the entire country.

  • We are a wholesale distributor of primitive home decor and handbags. This means we distribute Homespice products from our own warehouse in Tucker to retail shops and consumers across the globe. We work closely with skilled artisans and creatives to create beautiful, classic American decor for our customers.