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Product FAQs

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By Junior Gupta May 5, 2011 Leave a comment Go to comments

How are rugs cleaned if there is a spill?
Spot clean the rug using a mild non-chlorine detergent and water. Soda water is even better than using water. We used Tide (not “Tide with bleach”) in our experiments, mixed in with water and it cleaned away most stains satisfactorily. Cleaning immediately after the spill is important. The longer the stain is left on the rug, the harder it will be to clean. View our videos on spot cleaning rugs here.

What about an overall cleaning? Should I get the rugs Dry Cleaned or Professionally Cleaned?
Overall cleaning is necessary every so often. However, DO NOT dry clean the rugs. Take them to a professional rug cleaner  and get them “Professionally Cleaned”. In Dry Cleaning they put the rug in the dry cleaning machine with dry cleaning fluid which is damaging to the rug. Sometimes people put a small size rug in the washing machine. That is NOT recommended. Unlike clothes, rugs cannot be ironed back to a crisp flat shape and they get a little “bent” after being in the washing machine.

Are pads needed for the rugs?
Rug pads will prevent accidents and people from slipping and falling. It also gives the rug more stability which will preserve the rug longer.

What about fading? Are the rugs colorfast?
All textile products (such as shirts, jeans etc) are susceptible to fading over time. It is inherent to all textile products. Our rugs are high quality and amongst the best you can buy. Our Ultra-Durable rugs stand up well to fading as they are designed for both indoor and outdoor use. However, no rug is completely impervious to fading. We recommend that you rotate and flip your rug several times a year to help even its exposure to both indoor and outdoor light and to extend the life of the rug.

All colored textiles are subject to bleeding in a small amount of the dyes used in the manufacturing process. Darker colors are more prone to this. We recommend that your Homespice rugs be cleaned by a professional rug cleaner and never laundered in a washing machine or through dry cleaning. We strongly recommend using a rug pad under the rugs so if you spill a large quantity of liquid on your rug, there will be less chance of any color transfer to carpet or flooring under the rug. 

What is Homespice Décor’s Warranty?
Click here to view
our updated warranty, effective September 1, 2011.

What are the differences between the cotton braids, Ultra-DurableTM and the wool braids?
Cotton braids are a flat braid which makes it easier to slide furniture on it. They are our signature braid. They are extremely vibrant and colorful. They are not as traditional as the Wool braid. Ultra-Durable braids are our “performance” braids. They don’t stain, mold or mildew. They can go indoors or outdoors. They are made out of man-made fibers (Olefin). Wool braids are made from wool yarns. They are the most traditional of braids.

How will I know if something is in stock? If not in stock, generally how long does it take to be back in stock?
We try to keep everything in stock. If not in stock ,we usually have it within 8 weeks. Retailers can check stock status through the links in the upper right corner of any page on our website or calling in to our office during office hours (9am – 5:30pm ET, M – F).

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