All rugs require care to maintain their beauty and longevity. Vacuum regularly with the hard brush attachment of your vacuum. PLEASE DO NOT USE A BEATER BRUSH (especially on the ULTRA-DURABLE braids.)

View our updated Product Warranty (effective September 1, 2011)

Spot Cleaning

Spills should be cleaned as soon as possible. Spot cleaning with a non-bleach detergent is fine. For deep cleaning, we recommend seeking a professional dry cleaner. Our Ultra-Durable rug line is stain resistant and can be cleaned by simply hosing them down. However, the rug must remain flat to dry. When cleaning any of our rugs, please let the rug lay flat and flip it to allow the rug to fully dry on both side.

Spot Cleaning Videos

Cotton Food Spill

Wool Food Spill

Cotton Liquid Spill

Wool Liquid Spill

Penny Rug Food Spill

Hooked Food Spill

Ultra-Durable Food Spill

Hooked Liquid Spill

Ultra-Durable Liquid Spill

Professional or Dry Cleaning?

When you need to clean the whole rug, we recommend using professional rug cleaning service. Do not dry clean.

Washing the Rug

We recommend professional rug cleaning. Do not wash at home in a clothes washer.

Rug Pads

To protect your investment, use a rug pad. A rug pad provides traction between the rug and floor to prevent slipping. It adds padding and keeps the rug smooth and flat. Extending the life of the rug, a pad protects the backing and prevents any possible color transfer.

Unrolling

All of our rugs lay flat when they leave the factory. When the rug is new, let it flatten out naturally before use. Work out any wrinkles using your hands or a cylinder (the actual carpet tube works well, too).

Fading

Natural fiber, and even many man-made fibers, will fade after enough exposure to sunlight, heat, humidity and oxides. Extend the life of your rug by rotating and flipping several times a year, especially if all or any part of the rug will be in direct sunlight for hours at a time each day.

Braided Rug Repair

Braided rugs are stitched together using extra strong thread. Should the threads become damaged or cut, the braids may start to separate. We recommend sewing the braids back together with a needle and thread immediately. If left unattended, this separation will certainly grow.